FAQ

How do I place an order through Herb Approach? ($50 Minimum order)
It’s easy to order from us. Start by filling out our simple registration form here Browse our premium selection from BC’s top producers here and add i...
Sat, 25 Feb, 2017 at 8:13 PM
Is my package shipped safely and discreetly?
Yes. We ensure that your order is packaged with care and vacuumed sealed. This protects your purchase and your privacy. We use mailers which are secure and ...
Sat, 25 Feb, 2017 at 8:15 PM
Can I get in contact with a customer representative?
Yes,  our contact number is (604) 334-7616 where you can reach us via SMS, Skype and WhatsApp. You can also contact us via our website widget or Facebook Li...
Sat, 25 Feb, 2017 at 8:16 PM
Can I order outside of Canada?
No. We only ship within Canada.
Sat, 25 Feb, 2017 at 8:17 PM
When does my order ship out?
If we receive your order and payment by our 9am PST cutoff time, your order will be shipped the same business day. If we receive your order and payment afte...
Sat, 25 Feb, 2017 at 8:21 PM
Can I cancel, edit or add to my order?
If you want to edit or add to your order, you’ll need to create a new order with us. We will then cancel the old order. Email us at info@herbapproach.com wi...
Sat, 25 Feb, 2017 at 8:21 PM
Can I refer a friend to you?
Yes. You can do this via the Refer a Friend link which is located in your account panel. Just share this link with your friend. Once your friend registers w...
Sat, 25 Feb, 2017 at 8:22 PM
How does your points system work?
Each new member gets 200 points for signing up. For each $1 you spend with us, you get 1 point. This doesn’t include shipping costs, however. For every 20 p...
Sat, 25 Feb, 2017 at 8:23 PM
What types of payment do you accept?
We accept Interac E-transfers as this is a safe payment method. If you bank with Canadian credit unions or regular banks, then these are easy to do online w...
Sat, 25 Feb, 2017 at 8:27 PM
Is Tax included with the price?
Yes. We charge 5% GST on orders. This is already included in the checkout price.
Sat, 25 Feb, 2017 at 8:28 PM